Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This excludes fresh flowers which cannot be returned. If there is a problem with your flowers, we require notification within 24 hours of receipt to allow us to investigate. A photograph could be required to support any claims.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your return is plants or flowers, you must contact us immediately on receipt and forward photographs to info@graceandthorn.com.

Additional non-returnable items:

  • Gift cards
  • To complete your return, we require a receipt or proof of purchase
  • Please do not send your purchase back to the manufacturer
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Ready to Wear

By placing your ready 'Ready to Wear' order with us you thereby agree to the following terms and conditions:

Ready to Wear Weddings are delivery only, there will be no on-site installation or de-rig.

Cancellations and postponements will only be accepted up to 14 days prior to the date of delivery. Any cancellations made after 14 days will be charged in full.

Changes and additions to your order can be made up 3 days prior the date of delivery. Any additional items must be placed through the website.

Any issues must be communicated to us directly by whoever ordered the flowers. We are unable to accept complaints on behalf of the customer.

If there are any issues with your flowers upon arrival, we must be notified immediately in order for the situation to be dealt with accordingly. We are unfortunately unable to provide refunds for any issues that we are notified about after the wedding day.

We recommend having your wedding flowers delivered on the morning of your wedding, we are unable to take responsibility of any flowers delivered more than 24 hours prior to the wedding.

Our Ready to Wear range is delivery only therefore the flower set up will be your responsibility if required.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@graceandthorn.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@graceandthorn.com and send your item to: 312 Hackney Road London GB E2 7SJ

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 312 Hackney Road London GB E2 7SJ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Workshops

If you have purchased a workshop ticket or had a ticket purchased for you, we are unable to issue refunds within 14 days of the event.

Please email info@graceandthorn.com to inform us. 

Klarna

Please refer to our https://graceandthorn.com/pages/klarna